Privacy Policy

Last updated: September 28, 2026

1. Who we are and where this policy applies

Impact Horizons LLC operates Impact2HEAL, including educational offerings such as Hard Day Design and JoJo’s Doors. In this policy, “we,” “us,” and “our” mean Impact Horizons LLC.

This policy applies to our websites, sales pages, educational products, customer communications, and related services that link to it. It describes information handled by us or by service providers on our behalf.

A separate application, private consulting engagement, advocacy project, or other service may require an additional privacy notice describing its particular information practices. This policy does not promise that every website or application associated with our work uses the same technical protections.

2. Information you provide

Depending on how you interact with us, we may receive:

• Contact information: your name, email address, and information you provide when requesting help or corresponding with us.
• Purchase and account information: the product purchased, transaction or order details, payment status, and information needed to provide access and customer support.
• Optional submissions: messages, feedback, worksheets, room descriptions, measurements, photographs, or other materials you choose to submit for a service that accepts them.
• Communication preferences: your choices about receiving messages, participating in optional activities, or permitting a public review.

Payment providers handle payment-card information through their checkout systems. Please do not send card numbers, security codes, passwords, or other credentials to us by email or through product submissions.

3. Health information is optional

You are never required to provide a diagnosis, medical condition, symptoms, treatment history, or medical records to purchase or use our educational products. You can describe practical needs without naming a condition.

For example, you may describe difficulty reaching a shelf without explaining a medical reason. An optional review may need information about the space or task being reviewed, but it does not require your medical history.

Please share only what is needed for your request. Before submitting a photograph or document, remove or cover names, addresses, faces, prescription labels, account details, and other identifying information whenever possible.

Do not submit another person’s private information without their permission. Medical records are not requested for our educational products.

If you voluntarily include sensitive information, we may receive it as part of your message or submission. Voluntary disclosure does not give us permission to publish it and does not remove our responsibilities for handling it. Contact us if you submitted information you want removed.

4. Your personal work can stay with you

Notes you write behind your physical JoJo’s Doors remain with you. We do not receive them merely because you use the method. You do not need to submit your board or disclose what is behind its doors.

Similarly, completing an exercise, worksheet, or room scan does not by itself mean you must send the results to us. Where a submission or review is optional, choosing not to participate does not require an explanation.

5. Technical and usage information

Websites and the platforms used to deliver our products may collect technical information such as IP address, browser and device type, pages requested, access times, referring pages, and error or security logs.

Course and email platforms may also record activity such as account access, lesson progress, email delivery, link clicks, or email opens, depending on their features and settings.

This information can help operate the service, deliver materials, troubleshoot problems, understand use, and protect against misuse.

6. Cookies, analytics, and advertising tools

Hosting, checkout, and course platforms may use cookies or similar technologies for functions such as maintaining a session, remembering preferences, security, and completing purchases.

We plan to use Meta Pixel for advertising measurement and may also use Google Analytics. These are planned additions; this statement does not mean that either tool is currently active on every page.

Before activating these tools, we will update the relevant disclosures and provide consent or opt-out controls where required. Advertising and analytics tools can transmit information about visits, device identifiers, and interactions to their providers. Their use requires more than adding a sentence to this policy.

Private submission contents, medical details, and information written behind your doors are not intended for advertising measurement. We will not intentionally send those contents to advertising platforms.

You can manage cookies through your browser settings. Blocking some cookies may affect login, checkout, or other functions. Browser settings alone may not control every type of tracking.

7. How we use information

We use information as appropriate to:

• Process purchases and provide access to materials.
• Deliver requested services and optional reviews.
• Answer questions and resolve purchase or access problems.
• Send service messages and marketing communications where permitted and consistent with your choices.
• Understand and improve our materials, website, and customer experience.
• Maintain records, prevent misuse, protect security, and meet applicable legal obligations.

We do not treat a private customer submission as permission to use that person’s experience in marketing. Removing a name does not, by itself, turn private material into authorized promotional content.

8. Service providers and other disclosures

We use outside providers to support functions such as website hosting, course delivery, email, payments, storage, and technical support. Our current setup includes Namecheap hosting and Systeme.io for sales and course functions. Other providers depend on the particular service or payment option used.

Providers may process information needed for their roles. Their own privacy notices may also apply, especially where you interact directly with their services.

We may disclose information when reasonably necessary to comply with applicable law or valid legal process, address fraud or security incidents, or protect legal rights and safety.

We do not sell private customer submissions or voluntarily disclosed medical details. Planned advertising technologies require a separate assessment of any legally defined “sale,” “sharing,” or targeted-advertising activity; this policy does not assume that all advertising-related disclosures fall outside those definitions.

9. AI-assisted services

Some planned services may use AI-assisted tools to help review submitted material or prepare a response. Before collecting material for such a service, we will identify the AI provider and explain the relevant use in the submission instructions or an additional privacy notice.

Customers will be instructed to omit personal and sensitive information. Those instructions do not guarantee that a submission is anonymous, and removing a name may not remove every identifying detail.

This policy is not blanket permission to send private customer information to any AI provider. Information handling, provider settings, and any required consent must be addressed for the specific service before that processing begins.

10. Public reviews and testimonials

Public reviews and testimonials are separate from private customer communications. When we request content intended for public display, we will identify that purpose and use a separate permission process explaining the proposed use.

Do not include sensitive information in content you choose to make public. Once information is publicly displayed, other people may copy or share it outside our control.

Contact us to request removal of a testimonial from places we control. We may not be able to remove copies made by others or material published independently on third-party platforms.

11. Security

We take reasonable steps appropriate to the information and services involved to protect information against unauthorized access, use, or disclosure. No website, email system, or storage method can be guaranteed completely secure.

Security features vary between our websites, applications, and outside providers. This policy does not represent that all communications, purchases, or submissions are end-to-end encrypted.

Please do not use ordinary customer-support messages to send medical records, passwords, payment-card details, or other highly sensitive information.

12. Retention and deletion

We retain information for as long as reasonably needed for the purpose for which it was collected, including delivering services, maintaining purchase records, resolving disputes, and meeting legal obligations. Different categories of information may have different retention periods.

You may ask us to delete information you submitted. Some records may need to be retained for legal, accounting, security, or dispute-resolution purposes. Backup copies may remain until they are removed through the applicable backup cycle.

We will explain relevant limitations when responding to a deletion request.

13. Your choices and privacy requests

You may contact admin@impact2heal.com to ask about information we hold about you, request a correction or deletion, or raise a privacy concern.

Depending on your location and applicable law, you may have additional rights, such as access to or a copy of your information, withdrawal of consent, or objection to certain processing. We will respond in accordance with applicable requirements.

We may need to verify that a request concerns your information. Please begin with the email address used for your purchase or communication, rather than sending identification documents or medical information.

You can unsubscribe from marketing emails using their unsubscribe link or by contacting us. Necessary purchase, access, security, or service communications may still be sent.

14. Children’s information

Our websites and purchasing services are intended for adults and are not directed to children under 13. Please do not submit a child’s identifying or medical information through our educational-product forms.

If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

15. Other websites and international processing

External websites linked from our materials have their own privacy practices. This policy does not control those websites.

We operate in the United States. Our service providers may process or store information in the United States or other countries, where privacy laws may differ from those where you live.

16. Changes to this policy

We may update this policy when our practices, providers, or services change. The updated date will appear at the top of this page. We will provide additional notice or obtain consent when required.

Publishing an updated policy does not automatically authorize a new, incompatible use of information previously collected.

17. Contact

Impact Horizons LLC
Impact2HEAL
admin@impact2heal.com